Cancel Policy

Customers will be subject to cancellation fees listed below.

Cancellation Notification

+3 weeks prior to reservation date
No cancellation fee required

1-3 weeks prior to reservation date
No cancellation fee required

0-7 days prior to reservation date
100% of total price

We will not require cancellation fees under the below circumstances

  • When unable to ship out due to weather conditions
  • When in influence of terrorist actions, war or conflict
  • When unable to ship out due to problems proposed by Ocean Master (lack of guides, malfunctioning of ships etc.)

Refund Handling after Payment

  • Even when no cancellation fee is required, transaction fees charged by PayPal (or other payment processors) cannot be refunded.