Terms & Conditions
Thank you for your interest in our fishing and dining experiences. To ensure the safety and comfort of all our guests, and to provide a clear understanding of our services, we kindly ask you to review the following important terms and conditions before your reservation.
1. Access and Boarding Instructions
Our fishing boats depart from a designated marina officially registered with local authorities. While access to the pier may involve stepping over a fence, this is a standard and legally accepted procedure at our location. Clear directions will be provided using Google Maps, and we recommend checking your route in advance. We are currently working on improving visual instructions on our website for all guests, especially those visiting from overseas.
2. Boat Structure and Weather Conditions
Please note that our fishing vessels are open-deck boats without a roof. While they are stable and equipped for coastal fishing, weather conditions such as wind or rain may impact your comfort. We strongly recommend checking the forecast and dressing appropriately.
3. Ocean Conditions and Seasickness
Guests unfamiliar with boat travel or ocean fishing may experience motion sickness depending on sea conditions. Although our operations remain within standard safety ranges, we advise those sensitive to motion to prepare accordingly. Preventive measures such as motion sickness remedies are recommended.
4. Use of Fresh and Aged Fish
Our culinary team will prepare the fish caught during your experience. However, due to seasonal variations or unpredictable catch sizes, your meal may also include carefully matured (well-aged) fish selected by our chefs to ensure quality and taste. This guarantees the best dining experience regardless of the day’s catch.
5. Refunds and Cancellations
Activity fees may not be charged in some cases of dissatisfaction. However, in principle, cancellations made on the day of the reservation are non-refundable. Exceptions may apply only in the case of restaurant-side issues or emergencies. Refund decisions are at the discretion of the management.
6. Improvements Based on Customer Feedback
We continuously review our service based on feedback from our guests. As part of our commitment to service quality, we are strengthening our information support for overseas customers, including clearer website guidance, pre-arrival instructions, and enhanced language assistance.
By proceeding with your reservation, you acknowledge and agree to these terms. If you have any questions or concerns, please do not hesitate to contact us.
We look forward to welcoming you to a unique fishing and dining experience in Tokyo.
Ocean Master & Izakaya Issei Team